Refund policy

In-Store Return Policy

• Returns are accepted within 14 days of purchase.
• A valid receipt must be presented for all returns or exchanges.
• Items must be unworn and in original condition. Items that are worn, damaged, or altered will not be accepted.
• No cash refunds. All approved returns will be issued as store credit only.
• All sale items and Chino Customs items are FINAL SALE and are not eligible for return or exchange.

Online Store Return Policy

• Online purchases may be returned within 14 days of the delivery date.
• A valid receipt or order confirmation is required to process any return or exchange.
• Items must be unworn, unused, and in original condition. Items showing signs of wear, damage, or alteration will not be accepted.
• All approved returns will be issued as store credit only. No cash or original-payment refunds.
• Shipping fees are non-refundable.
• Customers are responsible for return shipping unless the item arrived damaged or incorrect.